Policies & Service Standards

Privacy Policy

We collect information you provide when requesting a quote, making a reservation, or contacting us, including your name, contact details, pickup and destination information, itinerary, and service preferences.

How information is used

• To provide quotes, reservations, transportation, and customer support.
• To communicate service updates and respond to inquiries.
• To maintain security, prevent misuse, and meet legal obligations.

Reservation and payment information may be processed by our booking and payment providers. We do not sell personal information. We retain information only as long as reasonably necessary for service, accounting, dispute, and legal purposes.

To request access, correction, or deletion of your information, email Navluxurylimo@gmail.com.

Terms & Cancellation Policy

Reservations are confirmed only after availability, pricing, itinerary, and payment requirements have been accepted through our authorized booking system or confirmed by our team.

• Passengers must provide accurate pickup, flight, passenger, and luggage details.
• Additional waiting time, stops, tolls, parking, cleaning, damage, or itinerary changes may result in additional charges.
• Vehicle availability and exact model assignment remain subject to the confirmed reservation terms.
• Cancellation and refund eligibility depend on the service type and the terms shown during booking. Special events and multi-vehicle reservations may have separate requirements.
• Unsafe, unlawful, abusive, or vehicle-damaging conduct may result in immediate termination of service without refund.

Final rates, cancellation windows, deposits, and refund conditions shown on the reservation confirmation take priority over this general summary.

Chauffeur Code

Our chauffeurs are expected to provide punctual, discreet, courteous, and safety-focused service. They must follow applicable laws, maintain passenger privacy, present a professional appearance, assist with luggage where appropriate, and keep vehicles clean and ready for service.

Passengers should treat chauffeurs and vehicles respectfully, use seat belts, supervise minors, and avoid conduct that distracts the driver or creates a safety risk.

Contact

NAV LUXURY LIMO
175 5th Ave, New York, NY 10010
+1 (929) 330-2400
Navluxurylimo@gmail.com